What’s the issue?
Bathroom & Toilet
Toilet not flushing? Leaky tap? Shower not working?
Kitchen
Issues with sinks, worktops, cabinets, or appliances.
Heating & Boiler
No heating? Boiler breakdown? Radiator problems?
Water & Leaks
Report leaks, damp, or water pressure issues.
Doors, Garages & Locks
Sticking door, faulty lock, or garage issue?
Internal Floors, Walls & Ceilings
Cracks, damaged plaster, or loose floorboards?
Lighting
Faulty bulbs, light switches, or electrical fittings?
Windows
Broken glass, faulty handles, or window won’t close?
Exterior & Garden
Fencing, gates, or outside structures.
Laundry
Washing machine, tumble dryer, or drying facilities.
Electricity
Power outages, sockets, or fuse issues?
Hot Water
No hot water or inconsistent supply?
Alarms & Smoke Detectors
Smoke or CO alarm issues?
Pests/Vermin
Mice, insects, or pest-related concerns?
Roof
Report missing tiles, leaks, or roof damage.
Communal/Shared Facilities
Issues with shared hallways, bins, or other common areas.
Audiovisual
TV points, aerials, or intercoms.
Utility Meters
Meter readings, access issues, or faults.
Internet
Connection problems or equipment issues.
Stairs
Damaged railings or unsafe steps.
Property Services
Cleaning, gardening, or maintenance schedules.
Smell Gas?
URGENT – If you smell gas, leave the property and call 0800 111 999 immediately.
Air Conditioning
Not cooling, leaking, or not turning on?
Smell Oil?
Unusual oil smells in or around the property?
Fire
EMERGENCY – If there is a fire, call 999 immediately and evacuate.
General Enquiry
Not sure which category applies? Let us know here.
Capex (Capital Works)
Long-term repairs or improvements (e.g., major refurbishments).
Property Inspection
Request or follow up on a property inspection.
Other
Can’t find your issue above? Click here to describe it in detail.