Even with experience, managing a rental property can feel like a full-time job — especially when you’re juggling work, family, or living overseas. That’s where Haymills comes in.
Our Comprehensive Property & Rental Management service is designed for landlords of all kinds — whether you’re renting out your family home from abroad, managing a single investment, or overseeing a large portfolio.
From everyday tenancy management to unexpected repairs, our expert team handles it all, giving you 24/7 peace of mind.
What’s Included in Our Comprehensive Management Service?
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Communication tailored to your preferences
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Full tenant communication management
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Experienced property managers, who are landlords tthemselves.
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Dedicated tenancy lifecycle teams
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Flexible, mobile workforce equipped to work remotely
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Multilingual team reflecting London’s diversity
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24-hour emergency support
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Utility management with our partner Just Move In
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Secure key holding service
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Legislation, compliance & safety advice
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Access to preferential rates & vetted contractors
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Refurbishment & property improvement services
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End of tenancy deposit negotiation and returns
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Documentation updates & legal compliance
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Right to Rent checks & ongoing monitoring
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Routine maintenance and repairs
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Annual property inspections & detailed reports
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Long-term property lifecycle planning
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Access to our landlord portal for full transparency
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Proactive tenancy renewal management
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Vacancy property management for empty periods
Communication That Works For You
Everyone prefers to be contacted differently. Your dedicated Haymills property manager will tailor communication to your desired level of involvement — updating you only with what you need, when you need it.
We handle all tenant communication, meaning you won’t have to deal with day-to-day tenant queries directly.
Experienced Property Managers You Can Trust
Our teams work locally across London, with qualified managers who benefit from continuous mentoring and support. This ensures you receive consistent, expert service no matter your property or portfolio size.
Flexible, Mobile & Multilingual Team
Equipped with mobile technology, your property manager can work from anywhere — whether on a video call at your property or handling queries remotely.
We pride ourselves on a diverse workforce, with staff fluent in multiple languages to provide personalised service to you and your tenants.
24/7 Peace of Mind
Our property managers are available Monday to Friday, 9am–5:30pm. Outside these hours, tenants can access our emergency repair line, ensuring urgent issues are handled swiftly to protect your investment.
Utility & Key Management Made Easy
Through our partnership with Just Move In, we assist tenants and landlords with utility setup, council tax, mail redirection, and more.
Our secure key holding service ensures authorised contractors can access your property conveniently with tenant consent — all keys are safely stored and managed.
Expert Legislation & Compliance Support
Our in-house compliance team ensures your property meets all legal safety requirements, including:
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Gas safety certificates and boiler servicing
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Electrical safety inspections (EICR)
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Portable appliance testing (PAT)
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Smoke and carbon monoxide alarms
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EPC and MEES compliance
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Legionella risk assessments
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HMO & selective licensing monitoring
We keep you informed of local licensing changes and help ensure full compliance.
Access to Approved Contractors at Preferential Rates
Our Contractors Team carefully vets tradespeople for quality and value, often securing rates below public pricing. For complex issues, our experienced Contractors Manager can inspect your property and manage repair or refurbishment projects from start to finish.
Refurbishment & Presentation Advice
Maximise your property’s appeal with our refurbishment service. We advise on design, space planning, and market-focused improvements, managing projects from quotes to completion. We can also help source furniture packages to enhance your rental offering.
End of Tenancy Deposit Handling
Deposit disputes can be tricky and time-consuming. Our Deposits team negotiates directly with tenants on your behalf, working to resolve issues amicably and efficiently. If necessary, we manage cases with the Tenancy Deposit Scheme (TDS) for you.
Routine Maintenance & Annual Inspections
We proactively coordinate maintenance and repairs, keeping tenants informed and managing contractors closely.
Before tenancy starts, your manager visits the property to familiarise themselves with key features. Our Mid Term Tenancy Assessors provide annual property reports, helping you plan for long-term maintenance and upgrades.
MyHaymills Online Portal
Access your landlord account anytime in over 40 languages. View statements, invoices, safety certificates, and more. Tenants can also report issues directly through the portal, streamlining communication and record-keeping.
Renewal & Vacancy Management
Our dedicated renewals team proactively manages tenancy extensions to help you retain good tenants and maintain rental income.
When your property is empty, our vacancy management service offers monthly visits, key holding, utility management, and maintenance oversight — reducing the stress and risk of void periods.
How Our Service Compares
| Service | Comprehensive Management | Standard Lettings |
|---|---|---|
| Photography & Marketing | ✓ | ✓ |
| Accompanied Viewings | ✓ | ✓ |
| Tenant Referencing | ✓ | ✓ |
| Check-In Arrangements | ✓ | ✓ |
| Rent Collection | ✓ | ✓ |
| Safety Inspections | ✓ | ✗ |
| Utility Transfers | ✓ | ✗ |
| 24-Hour Emergency Cover | ✓ | ✗ |
| Routine Maintenance & Repairs | ✓ | ✗ |
| Payment of Outgoings | ✓ | ✗ |
| Property Visits | ✓ | ✗ |
| Key Holding | ✓ | ✗ |
| Check-Out Arrangements | ✓ | ✗ |
| Deposit Negotiations | ✓ | ✗ |
Let Haymills do the hard work so you can relax. Contact your local branch today to discuss how our comprehensive management service can simplify your landlord experience.