Hero image

Guide For Tenants

Everything you need to know about renting with confidence

Whether you’re renting for the first time or planning your next move, our Tenant Guide is here to support you every step of the way. From understanding tenancy types to preparing for move-out day, we’ve got you covered with clear advice, practical tips, and helpful checklists.

Before You Rent

Check Your Finances

Renting involves more than just the monthly rent. Consider your budget after regular outgoings such as utilities, broadband, council tax, and transport. Don’t forget move-in costs like the deposit (usually five weeks’ rent) and a holding deposit (up to one week’s rent).

List Your Requirements

Create a checklist of what’s important to you. Ask questions like:

  • Is there allocated parking?

  • Are pets allowed?

  • Is the property furnished or unfurnished?

  • What are the nearby transport links and amenities?

Research the Area

Get to know the local neighbourhood—commute times, schools, shops, and healthcare facilities. Our local experts are always happy to help.

Understanding Tenancy Types

Most tenancies in England are Assured Shorthold Tenancies (ASTs). ASTs apply when:

  • Rent is under £100,000 per year

  • Tenants are individuals (not companies)

  • The property is the tenant’s main residence

By law, your deposit must be protected in a Tenancy Deposit Scheme (TDS). ASTs are not used for:

  • Company lets

  • Rents over £100,000/year

  • Holiday/short-term lets

  • Agricultural/employment-related lets

  • Landlords living in the same building (for flats)

Viewing Properties

View properties listed on our site or portals like Rightmove and Zoopla. Set up alerts to stay informed of new listings.

During viewings:

  • Check the condition and size of each room

  • Ensure the presence of smoke/carbon monoxide alarms

  • Ask about safety certificates (gas, electrical)

Making an Offer

When you find the right property, make an offer. Landlords aren’t required to accept the first offer, even if it meets the asking price. Strengthen your offer by:

  • Offering a flexible start date

  • Committing to a longer-term tenancy

  • Offering to pay more rent in advance (if appropriate)

Reference Checks

Once your offer is accepted:

  • You’ll undergo referencing (e.g., via HomeLet or Canopy)

  • You’ll provide ID, employment, landlord references, and a credit check

  • Your gross monthly income should be 2.5x the rent

If needed, a guarantor may be required—typically a UK-based adult who also passes referencing.

Tenant Fees & Deposits

Under the Tenant Fees Act 2019, agents/landlords cannot charge hidden fees. Permitted payments include:

  • Holding deposit (1 week’s rent max)

  • Security deposit (5 weeks’ rent max for rents under £50,000/year)

  • Utilities, council tax, broadband, etc.

  • Fees for early termination or tenancy changes

  • Late rent fees (interest capped at 3% above the Bank of England base rate)

  • Key/security device replacement

The Tenancy Agreement

Your tenancy agreement is a legal contract outlining rent, responsibilities, and length (usually 12 months). All tenants are jointly liable.
Check clauses on:

  • Pets

  • Break clauses

  • Notice periods

  • ID and right-to-rent checks

Move-In Day Checklist

  • Inventory check (condition & contents of the property)

  • Take meter readings and notify utility providers

  • Confirm smoke/carbon monoxide alarms are working

  • Set up council tax, water, broadband, etc.

  • Consider using our partner service for home setup (e.g., Just Move In)

During Your Tenancy

Your responsibilities:

  • Keep the property clean and ventilated

  • Change bulbs and test alarms regularly

  • Report maintenance issues promptly

  • Pay rent on time

  • Allow access for inspections (usually with 24h notice)

Repairs:
Log issues through our online portal. Emergency contacts will be provided.

Renewing or Ending Your Tenancy

At the end of your fixed term, you can:

  • Renew for another fixed term

  • Move to a rolling (periodic) tenancy

  • Serve notice or use a break clause (if included in your agreement)

Early termination may incur costs. Contact us to discuss your options.

Moving Out

  • Clean the property thoroughly

  • Remove all personal belongings

  • Settle utility bills

  • Allow access for viewings

  • Attend your check-out inspection

  • Redirect mail

Deposit Return:
Your deposit will be returned (minus any agreed deductions). If disputes arise, the TDS offers an independent resolution service.

Useful Resources

Contact Us